Do's and Don'ts When Responding to Feedback

It is important for your business that you know how to respond to reviews. All feedback can be good and help your business grow. For both negative and positive reviews be prompt and polite in your response, thank them for taking the time to try your product or business, and answer any questions they may have with something short and to the point. Even if a customer has a bad experience there is a chance that your response will give them the boost they need to give your business or product another try. Here are some more Do’s and Don’ts you should try to remember when responding to reviews.

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Stacy MaynardStacy Maynard